Return and Refund Policy

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Last Updated August 25, 2026

Thank you for your purchase, we hope you are very happy and that your item arrived safely, however, in the unlikely event that your item arrived damaged or not as described, you may return it to us for a refund only. Please see below for more information on our return policy.

RETURNS

 All returns must be postmarked within thirty (30) days of the purchase date. All returns must be in a new and unused condition, with all original tags and labels and packaging.

RETURN PROCESS

To return an item, please email customer service at sales@jewelry-exports.com to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:

Gold &Diamond Jewelry Exports

Attn: Returns

RMA#

PO BOX 28033

Nicosia, Strovolos 2025

Cyprus

Please Note, you will be responsible for all return shipping and insurance charges, we strongly recommend that you use a trackable method with insurance to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

Damaged by customer

Clearly used and worn-out items

Items where customer changed their mind

For defective or damaged products, please contact us as soon as you receive the item to arrange a refund.

QUESTIONS

If you have any questions concerning our return policy, please contact us using our online form, alternatively, contact us at:

+35796603306

sales@jewelry-exports.com